Specialists in Mortgage Claims Email info@nationalmortgageclaim.org
Please read this privacy policy carefully.

Chase Monro Claims Ltd Privacy Policy Introduction This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation(GDPR) seeks to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU.

It should be noted that GDPR does not apply to information already in the public domain.

Chase Monro Claims Ltd is pleased to provide the following Privacy Notice:

Personal Data Chase Monro Claims Ltd uses the information collected from you to provide claims management services, make telephone contact and to email you marketing information which Chase Monro Claims Ltd believes may be of interest to you and your business. In you making initial contact you consent to Chase Monro Claims Ltd maintaining a marketing dialogue with you until you either opt out (which you can do at any stage) or we decide to desist in promoting our services.

Chase Monro Claims Ltd also acts on behalf of its clients in the capacity of data processor. When working exclusively as a data processor, Chase Monro Claims Ltd will be acting on the instruction of its client, and will work hard to ensure that the client is fully GDPR compliant. Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses.

Chase Monro Claims Ltd may from time to time use such information to identify its visitors. Chase Monro Claims Ltd may also collect statistics about the behaviour of visitors to its website. Chase Monro Claims Ltd website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Chase Monro Claims Ltd uses cookies to help Chase Monro Claims Ltd identify and track visitors and their website access preferences.

Chase Monro Claims Ltd website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Chase Monro Claims Ltd website. Any information Chase Monro Claims Ltd holds about you and your business encompasses all the details we hold about you and any sales transactions including any third-party information we have obtained about you from public sources and our own suppliers such as credit referencing agencies.

Chase Monro Claims Ltd will only collect the information needed so that it can provide you with marketing and claims management services, Chase Monro Claims Ltd does not sell or broker your data, although coincidentally there may be times when your information could be contained in data that Chase Monro Claims Ltd has purchased from a third-party. Legal basis for processing any personal data To meet Chase Monro Claims Ltd contractual obligations to clients and to also respond to marketing enquiries. Legitimate interests pursued by Chase Monro Claims Ltd and/or its clients To promote the marketing and consulting services offered by Chase Monro Claims Ltd and/or to market the services offered by Chase Monro Claims Ltd existing clients.

Consent Through agreeing to this privacy notice you are consenting to Chase Monro Claims Ltd processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing office@chasemonroclaims.co.uk or writing to us, see last section for full contact details. Disclosure Chase Monro Claims Ltd may on occasions pass your Personal Information to third parties exclusively to process work on its behalf. Chase Monro Claims Ltd requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR. Chase Monro Claims Ltd do not broker or pass on information gained from your engagement with the agency without your consent. However, Chase Monro Claims Ltd may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. The agency may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of Chase Monro Claims Ltd its clients and/or the wider community.

Retention Policy Chase Monro Claims Ltd will process personal data during the duration of any contract and will continue to store only the personal data needed for five years after the contract has expired to meet any legal obligations.

After five years any personal data not needed will be deleted. Data storage Data is held in the United Kingdom using different (multiple) servers. Chase Monro Claims Ltd does not store personal data outside the EEA Your rights as a data subject At any point whilst Chase Monro Claims Ltd is in possession of or processing your personal data, all data subjects have the following rights:


All requests should be made to office@chasemonroclaims.co.uk or by phoning 0151 372 0351 or writing to us at the address further below. Complaints In the event that you wish to make a compliant about how your personal data is being processed by Chase Monro Claims Ltd or its partners, you have the right to complain to Chase Monro Claims Ltd’. If you do not get a response within 30 days you can complain to the Data Protection Regulator. The details for each of these contacts are: Chase Monro Claims Ltd, Unit 5, Glenn Buildings South, 10A Moor Lane, Crosby, Liverpool, Merseyside, L23 2UN, United Kingdom. Telephone 0151 372 0351 or email office@chasemonroclaims.co.uk. Data Protection Regulator 0303 123 1113, casework@ico.org.uk.